Oct
24
2009
Solving:Transferring Calls from Queues, Agents stay busy
The subject doesn’t really describe the problem good enough. So here it is… basically you have agents (whether you are using AgentCallBackLogin, or a setup like my alternative.) The problem was that if the Agent transferred the call to another agent, Asterisk qould still show the agent has ‘busy.’ If you listed channels, it would even show the first Agent involved in the call. Keep in mind, which seemed to know be a problem if it was an attended transfer. (Or for us of us, we like to use the ‘xfer’ botton on our IP Phones… it was a problem then too.) Well, it’s no longer a problem. You can find the solution below… Continue reading
